Service level agreement (SLA)
Service availability and support expectations.
SLAs are typically part of Enterprise agreements and can vary by deployment model (Boson Cloud vs customer-deployed). If you need an SLA for procurement, contact us and we’ll share the relevant terms.
What’s covered
- Availability targets and incident communication
- Support response expectations (by tier)
- Exclusions (customer-managed dependencies, misuse, outages outside our control)